Refund policy

👗 Shop Supplier Items:

Thoughtful Purchases: Because my items are shipped to most countries internationally, I am unable to offer refunds or exchanges for change of mind, incorrect sizing, or colour selection. We please ask that you double-check the size charts and match it perfectly!!

Arrived With an Issue? If your item arrives damaged, defective, or isn't what you ordered, I want to make it right! Please reach out to me at cloboho7@gmail.com with a clear photo of the issue within 14 days.

No-Stress Resolution: If an item is faulty, I will happily arrange a replacement or a refund. In most cases, there is no need to send the item back unless specifically requested.

💎 Crystal Items:

Handmade by me-to-you from New Zealand! 🇳🇿

Unique Artistry: These pieces are one-of-a-kind and made just for you. For this reason, there are no refunds or exchanges usually. 

Quality Guarantee: I take care of the packaging the best I can. While I generally don't offer refunds on handmade items, I treat every situation with care—if you have a concern, please reach out to me so I can look into it. We will work out whatever we need to.

Lifetime Repair Service: We want your jewellery to last a lifetime! If your piece ever needs a "refresh" or a repair, I am happy to fix it for $8 NZD. You have to cover the shipping to me and back to you for me to do it though.

Payments for return shipping can be made via PayPal (International/New Zealand) or Bank Transfer (New Zealand).

🚚 Shipping & Delivery

To keep things moving smoothly, please ensure your delivery address is correct at checkout. If a package is returned due to an incorrect address, we can resend it; however, a re-shipping fee may apply.

❤️ CloBoho Designed Products

1. Refund & Return Policy

Quick Summary: Because all our items are custom-made to order, we only offer refunds or replacements for damaged, defective, or misprinted items. We do not accept returns or exchanges for change of mind or incorrect size selection.

Damaged or Defective Items

If your order arrives damaged, defective, or has a clear printing error, we will gladly send a replacement or issue a full refund at no cost to you.

  • Timeframe: You must submit your claim within 25 days of receiving the product.

  • What we need: Please email us at cloboho7@gmail.com with your order number, a brief description of the issue, and high-quality photos of the damaged item.

Lost in Transit

If your package is lost in transit, please let us know. All claims for lost packages must be submitted within 25 days after the estimated delivery date. We will verify with the carrier and send a replacement.

Size Exchanges & Buyer's Remorse

Because every item is printed specifically for you when you order, we cannot support exchanges or refunds for buyer's remorse or ordering the wrong size. Please double-check our size charts (available on every product page) before completing your purchase.

Incorrect Address or Unclaimed Packages

If you provide an incorrect or insufficient shipping address, or if the package goes unclaimed at your local post office, the shipment will be returned to our fulfilment facility. You will be responsible for the cost of reshipping the item once we confirm an updated address with you.

💌 We’re Here to Help

Please don't hesitate to reach out. You can use the Contact form in the menu or email me directly at cloboho7@gmail.com.