Refund policy

Curated Shop Items:

Unable to offer refunds or exchanges for change of mind, incorrect sizing or colour selection: This is because the items are shipped to many selected countries internationally and the items can't be returned to the factories. Please double-check the size charts to match the items perfectly!!

If your item arrives damaged, defective, or isn't what you ordered: Please reach out to me on the Contact button or on cloboho7@gmail.com with a clear photo of the issue within 14 days of you receiving the package. If an item is faulty, I will happily arrange a replacement or a refund. In most cases, there is no need to send the item back unless specifically requested.

If the item takes longer than expected: I will issue you a refund after around 35 days as the package would have been lost in transit or something else has gone wrong.

CloBoho Crystal Jewellery Items:

Handmade by me-to-you from New Zealand! 

There are no refunds or exchanges, usually: I take care of the packaging the best I can. While I generally don't offer refunds on handmade items, I treat every situation with care. If you have a concern, please reach out to me at cloboho7@gmail.com so I can look into it. 

Repairs: I want your jewellery to last a lifetime! If your piece ever needs a "refresh" or a repair, I am happy to fix it for $7 NZD.

Modifications: I can also modify jewellery to a different size and add on/take off different beads/charms and such.

For both repairs and modifications: You have to cover the shipping to me and back to you for me to do it though. Extra payments for return shipping and modifications can be made via PayPal (International/New Zealand) or Bank Transfer (New Zealand).

I'm Here to Help:

Please don't hesitate to reach out. You can email me directly at cloboho7@gmail.com or use the Contact button!